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Frequently Asked Questions


Getting Started

Q: I installed Mail Alert, now what?

To configure Mail Alert, select "Mail Alert Options..." from Microsoft Outlook's Tools menu. This will display the Mail Alert options dialog which allows you to configure how Mail Alert will alert you.

Other than that, just wait for an incoming e-mail message that meets your specified criteria and the desired alert will be performed.

Q: How do I configure Mail Alert?

To configure Mail Alert, select "Mail Alert Options..." from Microsoft Outlook's Tools menu. This will display the Mail Alert options dialog which allows you to configure how Mail Alert will alert you.

Q: If Mail Alert shows an alert for an e-mail that contains a virus am I at risk?

No.

Mail Alert doesn't render any HTML or formatted text, unlike Microsoft Outlook's preview pane. Although opening an e-mail from an alert is the same as opening the e-mail from within Microsoft Outlook so the normal risks apply.

Q: What is Mail Alert Buddy?

Mail Alert Buddy is a (currently experimental) lightweight application that sits in the notification area (system tray) and silently launches Microsoft Outlook in the background so that Mail Alert can run without having to have Outlook visible. Mail Alert Buddy is typically located in \Program Files\Mail Alert\MailAlert.Buddy.exe

Mail Alert Buddy can be also set to run at Windows startup, from its notification area (system tray) icon.

Requirements

Q: What versions of Microsoft Outlook does Mail Alert support?

Mail Alert supports Microsoft Outlook 2000, Microsoft Outlook XP (2002), Microsoft Outlook 2003, Microsoft Outlook 2007 or Microsoft Outlook 20101.

  1. Will not work with the 64-bit version of Microsoft Outlook 2010.

Q: Does Mail Alert require Microsoft Outlook to be running?

Yes.

Mail Alert is an add-in that runs inside of Microsoft Outlook.

Mail Alert 2.5 or later

  • Run the Mail Alert Buddy application - typically located in \Program Files\Mail Alert\MailAlert.Buddy.exe

  • See: Q: What is Mail Alert Buddy? for more information.

Q: Does Mail Alert support Outlook Express or any other third-party e-mail applications?

No.

Mail Alert only supports Microsoft Outlook.

Q: What e-mail account types (e.g. Exchange, POP3) does Mail Alert support?

Mail Alert supports Microsoft Exchange, POP3, IMAP and Windows Live Hotmail1 accounts.

  1. Requires the Outlook Hotmail Connector (32-bit).
How-To

Q: How can I set the default position for desktop alerts?

To set the default position for desktop alerts, do the following from Mail Alert:.

Mail Alert 2.5 or later

  1. From a desktop alert window, click More Options arrow (or right-click anywhere)
  2. Click Set Default Alert Position... and follow the on-screen instructions

Mail Alert 2.x

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Mail Alert Options...
  3. On the Mail Alert Options dialog, click Desktop Alert Options...
  4. On the Desktop Alert Options dialog, select the Appearance tab, and click Advanced Appearance Options...
  5. On the Advanced Appearance dialog, click Set Default Alert Position, follow the on-screen instructions, and click OK

Q: How do I get alerts for folders other than the Inbox?

If you are not connected to an Exchange Server or are using client-side rules to automatically move messages into different folders, you will likely need to enable "Client-side rule compatibility mode" within Mail Alert. To enable this do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Mail Alert Options...
  3. On the Mail Alert Options dialog, select the Advanced tab, check the Client-side rule compatibility mode check box, and click OK

If that still didn't help or if it works intermittently, try increasing the alert processing delay. You want the alert processing delay to be as short as possible, but still allows enough time for all your rules to be processed before Mail Alert attempts to alert you. It is probably best to double the delay each time and try again. To increase the delay do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Mail Alert Options...
  3. On the Mail Alert Options dialog, select the Advanced tab, increase the Delay alert processing for box, and click OK

Q: How do I get alerts for a shared mailbox with Microsoft Outlook 2007?

If you are using Microsoft Outlook 2007 in Cached Exchange mode there seems to be an issue with alerts on shared mailboxes. To work around the issue, do the following from Microsoft Outlook:

  1. On the Tools menu, click Account Settings...
  2. On the Account Settings dialog, select the E-mail tab and then select your Exchange e-mail account and click Change... on the toolbar
  3. On the Change E-mail Account dialog, click More Settings...
  4. On the Microsoft Exchange dialog, select the Advanced tab, clear the Download shared folders (excludes mail folders) check box, and click OK
  5. Back on the Change E-mail Account dialog, click Next > and then click Finish
  6. Back on the Account Settings dialog, click Close
  7. Finally restart Microsoft Outlook

Q: How do I change Mail Alert's current language (locale)?

Mail Alert will choose a language based on your Windows Regional and Language Options, if available.

It can be overridden manually by editing:

  • Windows XP or earlier: \Documents and Settings\<username>\Application Data\MailAlert\MailAlert.xml
  • Windows Vista or later: \Users\<username>\AppData\Roaming\MailAlert.xml

To add a '<LocaleID>' tag entry as follows:

  • <LocaleID>{LCID}</LocaleID>, where {LCID} is the decimal value of the Locale ID of the language.
  • A chart of Locale IDs can be found here.

Example - Force Mail Alert to use English by adding or updating the following line:

  • <MailAlert>
  • <LocaleID>1033</LocaleID>
  • ...
  • </MailAlert>

Q: How do I turn off Microsoft Outlook's desktop alert?

To turn off Microsoft Outlook's desktop alert, do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Manage Standard Outlook Alerts
  3. Click Don't Display a New Mail Desktop Alert
  4. Finally restart Microsoft Outlook

Or do the following from Microsoft Outlook:

Microsoft Outlook 2003 / 2007

  1. On the Tools menu, click Options
  2. On the Preferences tab click E-mail Options, and then click Advanced E-mail Options
  3. Under When new items arrive in my Inbox, clear the Display a New Mail Desktop Alert (default Inbox only) check box
  4. Finally restart Microsoft Outlook

Q: How do I turn off Microsoft Outlook's envelope icon?

To turn off Microsoft Outlook's envelope icon in the notification area, do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Manage Standard Outlook Alerts
  3. Click Don't show an envelope icon in the notification area
  4. Finally restart Microsoft Outlook

Or do the following from Microsoft Outlook:

Microsoft Outlook 2003 / 2007

  1. On the Tools menu, click Options
  2. On the Preferences tab click E-mail Options, and then click Advanced E-mail Options
  3. Under When new items arrive in my Inbox, clear the Show an envelope icon in the notification area check box
  4. Finally restart Microsoft Outlook

Microsoft Outlook XP (2002)

  1. On the Tools menu, click Options
  2. Click E-mail Options
  3. Click Advanced E-mail Options
  4. Clear the Show an envelope icon in the system tray check box
  5. Finally restart Microsoft Outlook

Q: How do I turn off Microsoft Outlook's New Mail sound?

To turn off Microsoft Outlook's New Mail sound, do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Manage Standard Outlook Alerts
  3. Click Don't play a sound
  4. Finally restart Microsoft Outlook

Or do the following from Microsoft Outlook:

Microsoft Outlook 2003 / 2007

  1. On the Tools menu, click Options
  2. On the Preferences tab click E-mail Options, and then click Advanced E-mail Options
  3. Under When new items arrive in my Inbox, clear the Play a sound check box
  4. Finally restart Microsoft Outlook

Microsoft Outlook 2000 / XP (2002)

  1. On the Tools menu, click Options
  2. Click E-mail Options
  3. Click Advanced E-mail Options
  4. Clear the Play a sound check box
  5. Finally restart Microsoft Outlook
Troubleshooting

Q: How do I enable tracing?

To turn enable tracing do the following from Mail Alert:

  1. On the Mail Alert toolbar, click the Mail Alert menu
  2. Click Mail Alert Options...
  3. On the Mail Alert Options dialog, select the Advanced tab, check the Enable tracing (troubleshooting) check box, and click OK
  4. Finally restart Microsoft Outlook

The trace file, MATrace.txt, is found in:

  • Windows XP or earlier: \Documents and Settings\<username>\Application Data\MailAlert\
  • Windows Vista or later: \Users\<username>\AppData\Roaming\

If you are reporting an issue, please also include the MAException.txt file if one exists.

Q: Why is Mail Alert alerting for the wrong folder?

Q: How do I re-enable Mail Alert if Microsoft Outlook has disabled it?

To re-enable Mail Alert after Microsoft Outlook has disabled it, do the following from from Microsoft Outlook:

Microsoft Outlook 2010

  1. On the Ribbon, select the File tab and click Options
  2. On the Outlook Options dialog, select Add-Ins from the menu on the left
  3. From the Manage drop down list, select Disabled Items and click Go...
  4. On the Disabled Items dialog, select the Mail Alert add-in, click Enable and then click Close
  5. Back on the Outlook Options dialog click OK
  6. Finally restart Microsoft Outlook

Microsoft Outlook 2007

  1. On the Help menu, click Disabled Items...
  2. On the Disabled Items dialog, select the Mail Alert add-in, click Enable and then click Close
  3. Finally restart Microsoft Outlook

Microsoft Outlook 2003 / XP (2002)

  1. On the Help menu, click About Microsoft Office Outlook
  2. On the About Microsoft Office Outlook dialog, click Disabled Items...
  3. On the Disabled Items dialog, select the Mail Alert add-in, click Enable and then click Close
  4. Back on the About Microsoft Office Outlook dialog, click OK
  5. Finally restart Microsoft Outlook
Miscellaneous

Q: Who created Mail Alert?

Mail Alert was written by Eric Amodio.

Portions written by Charles Kasabula.

Q: Why are there no more questions?

This FAQ is still being developed and will be added to over time. If you have any questions that you feel should be added to this FAQ, please tell us.